Paypal is our accepted form of payment. You do not need to have an account to pay with PayPal, and can use a credit card through their payment system. Please verify that your PayPal account has the correct address selected, as we only ship to the address supplied by PayPal. Please contact us with any questions and we'll be happy to assist you.
Orders shipped to a Pennsylvania address will be charged 6% state sales tax.
For international purchases, VAT charges (or any other taxes, customs fees, duties, etc) are NOT included in prices shown and will be collected by your country's customs or postal system upon delivery.
All coupon codes or arrangements for discounts must be used prior to completion of the sale. No discounts will be applied after payment is received.
Most orders will be shipped via USPS, however FedEx is also available and may be less expensive for large/heavy items. Please contact us if you would like a quote for FedEx shipping. Items will ship within 3 business days of receipt of payment. All items ship from a smoke-free environment. All items will be packed with the utmost care and consideration. Orders will only be shipped to the address supplied by PayPal.
Please contact us if you have any questions regarding the shipping amount calculated when you check out, as it is not always accurate when multiple items are purchased. Whenever possible, shipping will be combined to be the least expensive for you. Shipping for oversized items cannot be combined with other items due to the size and weight of the box.
Orders returned due to incorrect address information entered by the purchaser will be refunded minus the cost of the return shipping. If the buyer still wishes to receive the order, it will be re-shipped after purchaser has paid both the return postage and cost of re-sending. If your order is left unclaimed, either with the carrier or with customs, and is returned to the seller, a refund will be given minus the cost of return shipping and any damage to the item. If an unclaimed purchase is returned in unsellable condition, no refund will be given.
For lost packages, a refund will be issued 30 days (45 days for international shipments) after you notify me that your shipment has not arrived. This will allow time for locating the package.
When purchasing an item to be shipped internationally, buyer is responsible for knowing and paying the cost of all customs fees, taxes, duties and charges assessed by their country or postal service. Etsy has recently added wording to listings that states VAT charges are included in the price (where applicable). As a U.S. seller, I cannot collect VAT fees and it is NOT included in the price. International purchases will be marked as merchandise and the full purchase price will be disclosed. Any extra charges (VAT, customs fees, duties, etc.) paid at the time of delivery will not be refunded should the item be returned.
REFUNDS AND RETURNS:
All vintage items are sold"as is" and by nature may have some imperfections obtained while they were earning their vintage status. We will do our best to describe and photograph noticeable flaws, but cannot guarantee we will catch everything.
Returns on international purchases will be accepted, however the original shipping cost and cost of return shipping, as well as any VAT's or customs charges are the responsibility of the buyer. Exceptions will be made if the return is necessary due to a mistake on our part. Please contact me immediately if there is a problem with your purchase, so that I can begin the steps to resolve the issue. If your items are damaged in shipment, please save all packing material until the case has been filed and resolved.
For domestic purchases, if your item is damaged or lost during shipping, a refund will be issued, however your assistance will be needed to file an insurance claim. If your item is received damaged, please contact me immediately. Please retain the original packaging. A refund will be issued when the insurer has obtained all necessary information.
Undamaged items must be returned in original, unused, and undamaged condition. Buyer must notify Relics& Rhinestones that they wish to return an item within 5 business days of delivery. The return package must be mailed and postmarked within 10 business days of delivery. Buyer is responsible for shipping costs and any damage to the returned item. We recommend that tracking and insurance be added to return shipments. Refunds will not be issued for items lost or damaged in return shipping. If you wish to return an undamaged item, please contact me for return instructions. You will receive a refund of the purchase price, minus the shipping charges once we have received and inspected the item. If you are unhappy with an undamaged item and wish to exchange it for another, you will be responsible for the return shipping costs and the cost of shipping for the replacement item.
RETURNS FOR WEARABLE ITEMS: Wearable items include but are not limited to: jewelry, clothing, handbags, footwear and accessories. They must be returned within 3 days of receipt, unworn, and in the same condition as received. Buyers are responsible for the shipping costs to return ALL wearable items and for the shipping costs for exchange items if applicable. If you wish to return a wearable item, please contact me for instructions. We recommend tracking and insurance on returned purchases, as we do not issue refunds for items that are lost or damaged during return shipping.
Custom orders cannot be returned or exchanged.
When purchasing vintage items, please remember that they have only been in our care for a short time. While in our home, your items are kept protected, clean, and are not exposed to smoke, but we do not know how they were cared for previously. Due to the nature of these items, there may be some odors/allergens present that we do not detect. If you are sensitive to such things, please consider this when purchasing.
Colors can vary widely from one device to another. While we do our best to accurately photograph and describe each item, the color you see on your device may vary from the actual item. If a color match is extremely important, please contact us for more assistance prior to purchase.
All designs and photos are the copyrighted property of RelicsAndRhinestones.