Thank you for visiting Ring of Wire! If you have any questions about my listings, please let me know. Each item is hand-crafted by me from both new and old objects as well as re-purposed materials and findings. Please note that my jewelry and accessories are created for adults as many items have small, delicate pieces not suitable for children.
SHIPPING: Orders are shipped to your ArtYah address so please make sure this is current and correct. If an alternate shipping address is needed, please let me know. If you would like to use a faster shipping method than what I have noted below, send me a message, and I’ll happily accommodate your needs and send you an invoice for the price difference.
DOMESTIC SHIPPING: Within the U.S., all purchases are shipped via USPS Priority Flat Rate shipping with free Delivery Confirmation and Insurance. Normally, I will send ready-to-ship items within 1-3 days of payment receipt. If you have a custom order, the shipping time frame may be different so I will communicate with you to let you know when your item will be sent.
IMPORTANT: There are no extra shipping charges for additional items purchased in the same order as long as **all items fit within the same flat rate box**. Please contact me if you have any questions regarding large quantity orders requiring an upgrade to the size of the shipping box as additional charges may apply.
INTERNATIONAL/CANADIAN SHIPPING: All International orders are sent via USPS First Class International Mail. Normally, I will send ready-to-ship items within 1-3 days of payment receipt. If you have a custom order, the shipping time frame may be different so I will communicate with you to let you know when your item will be sent. Allow 2 to 6 weeks for arrival of your item, while in some areas, this may take even longer. Please do not ask that your merchandise be marked as a'gift' on the customs form. It cannot be done. A false, misleading, or incomplete declaration can result in the seizure or return of the item and/or criminal or civil penalties for the seller AND the buyer. Basically, it's illegal.
**Some countries will apply additional customs fees/taxes/handling, VAT charges on imported packages, depending on your country’s import limits. These charges are not included in the item price/shipping cost. I encourage you to take a moment to research your country's import taxes/fees and plan accordingly as buyers are responsible for any additional charges imposed by their home country. https://www.dutycalculator.com/new-import-duty-and-tax-calculation/**
Also, some countries prohibit the shipment of specific items so be aware of your country's list of materials that can and cannot be shipped. Once shipped I have no control over delays or confiscation at customs. Find that list here: https://pe.usps.com/text/Imm/immctry.htm#ep809632.
*If your payment for shipping exceeds the amount I actually paid, I will refund you the difference if it is more than $1.00 USD.
REFUNDS AND EXCHANGES: More than anything I want you to be happy with your purchase. If, for any reason, you are dissatisfied (item isn't what you expected, doesn't match description or was damaged in shipping), please contact me prior to leaving feedback. Each return is handled on a case-by-case basis.
If your package arrives damaged: Since my packages ship with insurance, please contact me as soon as you can and let me know if your item has been damaged in transit. If possible, take pictures of the damage to send to me, and I will follow-up with next steps.
For items lost, damaged or stolen, I need to file a USPS claim for reimbursement. You may need to fill in and submit an official form to USPS so that I can resend / refund costs.
If you are not satisfied with your purchase: Please contact me via email or send me a message on ArtYah so that I can work on the issue. If I cannot fix the issue, the item(s) must be returned within 7 days of receipt in the same condition it was received and in the original packaging. If you don't have the original packaging, wrap the item securely in bubble wrap and return using online tracking as I cannot refund lost items. Once received, I will refund your purchase amount minus the original shipping charge. Cost of return shipping is the responsibility of the buyer.
Refunds are processed through the same way you purchased your order. They are processed immediately when using PayPal, but keep in mind that credit cards and bank debit cards have differing time frames as to how long it takes for them to apply the refund to your account. Please check directly with them if you have any timing concerns.
Custom Orders: Returns for custom orders are handled on a case-by-case basis. A few items can be cleaned and/or re-purposed for resale, but in most cases, I will not be able to issue a refund due to uncommon (re)sizing and/or personalization; I can't resale these types of items.
If your item should ever need any repairs, please contact me to discuss options as I might be able to fix the item(s). Any shipping charges to return the item to me will be paid by the buyer.
*NOTE: For hygienic purposes, all earrings are non-refundable/non-returnable. This also includes custom order earrings.
ADDITIONAL POLICIES AND FAQ
Allergy Alert: All items are made in a smoke-free environment. I live in a pet friendly home and do my best to keep the 2 cats away from all of my products. Supplies, as well as completed pieces, are kept in closed storage containers and cabinets, but I cannot guarantee that everything is pet allergen free. I take all my photos in natural light to capture the best, true color of the item. However, please note that every computer monitor is different so there may be some slight color variation(s).
Proper care and storage of any type of jewelry or accessory will help prolong the life and maintain the beauty of your piece.
RINGS: Most rings can be rewired to any size from 1 to 14 at no additional charge, but please note that that doing so may slightly change the appearance of the item as it's currently depicted in the photos. Any rings that can not be resized are noted as such in the product's description section.If you are unsure of your ring size, there are several websites that will help you determine your size or you can also stop by any jeweler and most will size your finger for free. Should your ring arrive and not be sized properly, please contact me. Most can be quickly resized whereas custom requests may take some time. The only cost to you would be for shipping.I do use a number of vintage/antique buttons for the rings so I would advise removing the ring before getting your hands/fingers wet. This will maintain the beauty and look of your ring. I do also use mainly'plated' (gold, silver...) materials that may alter in color with wear and general environmental substances.
GLASS PENDANTS: All pendants are water-resistant but not water proof. Please remove before swimming or bathing.
EARRINGS: For hygienic purposes, all earrings are non-refundable/non-returnable.
My jewelry and accessories are created for adults as many items have small, delicate pieces not suitable for children.
If you have any questions, concerns, or issues regarding a transaction, it is best to contact me directly instead of using the Feedback section. Customer service is very important to me. I value my ArtYah customers and I also want you to have a great ArtYah shopping experience.
