A vintage item comes with a unique story and background, and sometimes a battle scar or two. I try very hard to explain any imperfections, problems or challenges for each piece and show them in the photographs provided. I'm happy to send additional photos of any item, so please ask! I pack thoroughly and carefully, but sometimes accidents happen. Of course if an item is damaged in transit (oh no!!) please contact me right away and take photos of the package and broken item so we can file a claim. I do not accept returns or exchanges.