PROCESSING TIMES My creations are made to order. Orders are made and shipped within 3- 4 business days from payment.
ESTIMATED DELIVERY TIME Remember that I ship from Italy.
Estimated shipping times:
Canada: 15-20 business days
United States: 15-20 business days
Europe: 10-14 business days
Australia, New Zealand and Oceania: 20-25 business days
Asia Pacific: 18-21 business days
North Africa and the Middle East: 18-21 business days
Sub-Saharan Africa: 18-21 business days
Actual time frames may vary for the customs check, holidays or bad weather conditions. I am not responsible for postal delays.
SHIPPING METHOD I will ship to the address shown in the Artyah order. Ensure to use a correct address.
If the package is lost due to an incorrect address provided by the buyer, no refund will be made.
I always ship by International Registered Mail, which includes tracking but doesn't include insurance. Remember: if the recipient is not home when the parcel arrives, the postman leaves a notice to inform the recipient that the parcel has arrived. If the recipient doesn't collect the item, after 15 days the parcel is sent back to the sender.. No refund are provided for unclaimed parcels.
CUSTOMS AND DUTIES FEES Buyers are responsible for any customs taxes or fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country.
Please check my measurements and descriptions carefully. If you have doubt about size, feel free to ask me more info.
CONDITIONS OF RETURN
I accept returns and cancellations.
Just contact me within: 2 days of delivery
Ship items back to me within: 3 days of delivery
Request a cancellation within: 4 hours of purchase
I don't accept exchanges.
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalized rodersi.
When sending your order back, PLEASE use a mailing method that includes tracking and delivery confirmation. When sending your order back, PLEASE write on the parcel"RETURNED ITEM".
If custom duties will be applied, I'll refund you minus this cost.