Landscape with trees and fields under cloudy sky, original acrylic painting

<+> REFUNDS& RETURNS<+>

I want you to be happy with your purchases and know you will have read all the descriptions and policy information before you placed your order so you know exactly what size, design, colour etc you have chosen, and will have contacted me beforehand if you have any queries whatsoever. :-)

Within the EU and in accordance with EU law, you have a cooling-off period and are entitled to return any undamaged item for a full refund minus *full shipping costs if you contact me and return it within 14 days of purchase. I will make the refund within 14 working days of receipt of the item in its original condition. Contact me via Artyah Contact Button for the return address if you have not kept the packaging. The buyer is responsible for both the product until I receive it and all the shipping costs. Item must be received by me in the same condition as it was despatched by me. Packaging must be the same or better. Items received back damaged will not be refunded.

If damaged in transit please contact me immediately and retain all packaging with item so a claim can be made to Post Office. They will require proof and may need photos and/or the item and packaging.

*Part of the shipping cost and all packing is usually included in item price, refunds will exclude actual cost of shipping.

<+> EXCEPTIONS<+>
Stickers are for personal use and therefore returns are only accepted if unopened/unused. Separate samples are included for practice purposes.

Customised or personalised orders are non-refundable as they have been created just for you cannot be restocked/resold.

 

In accordance with the European GDPR your details will only be used in relation to delivery of your item(s) and communicating with you regarding your order.  I do not send out mailing lists nor share your details with any third party unless legally required to do so or if there is a dispute details will be shared with Artyah or Paypal as payment processor.  Your details are stored as securely as I am able, are not transferred to any Cloud based system nor transferred outside the EU.  I will retain your details for a period of six years as required for UK tax purposes.   You may have the right to request information on the details I hold on you. You can contact me via Artyah Messages
Your order will come through Paypal and the Artyah system,  who have separate policies over which I have no control.