SHIPPING AND DELIVERY:
I endeavour to ship within 1-3 days of sale, hopefully the day after payment clears (I live in a small village, so also depends on whether the Post Office is open!)
All small items and orders under 55 Euro (60 US Dollars) will be sent by normal post to keep postage costs down for us both, unless you wish for Tracking / Signed for delivery, in which case please contact me before payment to arrange this.
For small items/letters this costs about 6 to 9 USD, larger items up to 15 USD (if I can fit it in a small packet rather than parcel) - Depending on your country and the packet weight.
ALL Orders over 55 Euro (60 USD) will be sent Signed For and can be tracked via the French LaPoste website (and then on USPS once it arrives in the US) with a reference number I will email to you.
@https://www.laposte.fr/particulier/outils/en/track-a-parcel (page link is in English, but sometimes it reverts! Please ask for a translation if this happens, or try USPS tracking site instead)
For all International orders, the same Tracking Number should work on your National Couriers website once the packages has landed in your country.
For USA residents, this will be USPS :
@https://www.usps.com/shipping/trackandconfirm.htm
For UK residents, this will be Royal Mail :
@https://www.royalmail.com/portal/sme/track?catId=62200738&mediaId=63900708
For other countries, please consult your National Postal/Mail company website, or contact me if any problems.
Delivery will depend upon where you live, and possible hold-ups at your countries Customs Office.
Within France / Europe eta 3-5 business days, Worldwide 5-21 days (average is 7 to 10 days).
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
PACKAGING:
All my items already ship in gift bags and little filigree paper boxes.
Larger items such as necklaces ship in jewelry presentation boxes.
(High quality eco-friendly recycled card, with a black velvet lining)
These in turn are double-bubble wrapped: bubble wrap around the box, and shipped in a padded envelope. Short of a Godzilla attack, they should arrive pristine and intact.
Item>> gift bag>> box>> bubblewrap>> padded envelope
I believe in over-engineering on the postal-front to ensure against tragedy.
DAMAGE: Please contact me if anything is damaged on arrival. I try to pack things well enough to prevent damage but accidents happen and its quite upsetting.
If the worst happens, send it back and I'll make a new one for you, or refund if you prefer.
CANCELLATION: Please contact me ASAP, if its not shipped yet you'll get a full refund no quibbles.
NON-DELIVERY: If you didn't receive the package please let me know ASAP and I'll try to resolve the problem to the best of my ability.
CUSTOM AND PERSONALISED ORDERS:
"I'd prefer it with a shorter/longer chain.."
"..in a different colour.."
"Can you use Sterling Silver earring hooks instead?"
No problemo, just drop me a message first with your requirements.
With the exception of clothes, most items are easy enough to alter.
If the alteration is simple, like chain length, no charge. For time-consuming changes, or use of more expensive materials (like sterling silver), a small extra charge will be made.
I will then re-list your item as a Custom Order, and drop you the link when it's ready to purchase.
GIFT WRAPPING AND PACKAGING:
All my items already ship in gift bags and laser cut filigree boxes, as detailed in Packaging above.
If extra gift wrapping or a card is required, that's fine - please let me know via message or at Checkout so I can design something appropriate for you.
WHOLESALE AVAILABILITY:
I am a registered small business and open to larger orders and wholesale - reductions depend on the nature of the item, and how many you wish to purchase.
Please get in contact to discuss, and exchange business information.
