PROCESSING TIME:
Please allow 5-7 business days for processing.

PAYMENT POLICY

Payment is due at time of purchase.
MI Residents are charged a 6% Sales Tax.

CANCELLATION POLICY: Once an order is placed, I do not accept cancellations. I start processing your order immediately. Please let me know if you have any questions.

Should there be a problem with an item that is out of stock, I will contact you to discuss timing considerations and issue a refund immediately if you no longer want to purchase the item. Please check convos often as I may have questions regarding your order.

SHIPPING POLICY

USA Shipping: My items are shipped via United States Postal Service (USPS).

All items are made to order, most items ship in 7 business days of your order, longer processing times on large orders, custom orders and around Holidays, the processing time is 2 weeks

NOTE: USPS has been struggling, packages are taking much longer than usual - I can only guarantee how quickly I get an item to the post office, not how quickly you will receive your order.

ADDRESS
Please make sure your shipping address is correct. All items are shipped to your PayPal address.

TRACKING
Tracking numbers are sent to your email, please check your package tracking online.
If the tracking information indicates the item was delivered and the Buyer indicates the item was not received, the Buyer will be asked to check with housemates / neighbors to determine if the package was picked up accidentally and / or the USPS to determine if the package was miss-delivered. If the tracking # shows delivered there is not much the seller can do, the post office will not investigate for me, contact your credit card company for a reimbursement. 
If your order is held up and little or no activity from USPS, please contact me and I will investigate.

RETURNS/EXCHANGES

Due to the nature of my business, returns or refunds are not acceptable unless there was an error on my part, if so please contact me.
Please review your order as I personalize according to your input, see item description for information that I need to process.

ADDITIONAL INFORMATION

It is very important that you check your email regularly through the processing of your order. If you should leave out any required information or I need to contact you for any reason (see below). I will message you. After the 2nd try with no response, your order will be cancelled, you can reorder with all the information needed to process.

PLEASE be sure you have your order completed in full before submitting, 
Font Style, Thread Color (see below), Name or Initials, initials layout
example for layout: First, Middle, Last (FML) - ABC - enter full name
First, LAST, Middle (fLm) - aCb (I stitch all caps) - enter full name

Thread Color *if thread color is missing, I will select a color of black or white which will contrast the item color, no refunds or exchanges.

Thread Color appearances may vary on individual computer monitors so the actual items and thread colors will vary slightly from the computer image. When selecting thread colors please use the thread # - and name, (example: #1838 - Red) use zoom on bottom right corner of chart to display larger / clearer view. 

Check all your spelling before submitting, I personalize according to your input, no refunds or exchanges unless there was an error on my part.
Please allow 7 days for embroidery.

I accept custom orders with no minimums. I allow 3 revisions to a custom order proof, after the 3rd revision there is a $15.00 charge. Your custom order must be paid in full before I begin processing. I will quote on digitizing costs, minimum cost is $25.00. Digitizing (logo turned to stitches for embroidery) of your artwork will be sent to you for approval before stitching (see Logo Information below). 

LOGO INFORMATION:
Cre8ivEmbroidery / Cre8ivGifts assumes all of our customers have the rights for usage on all logos and designs submitted to us, email your proof and contact info to us, as we need approval to reproduce - No clip art pictures will be accepted. We will not assume responsibility in any trademark or copyright infringement dispute. By purchasing from us the customer agrees to assume any liability resulting from actions or demands brought against us for trademark or copyright infringement. We will digitize your logo (turn picture into stitches) as submitted to us, please send your logo exactly the way you would like it stitched in a clear .jpg format.  Your item(s) will not be scheduled for production until final approval is submitted by you.